FAQ

Frequently Asked Questions

Our store organizes its rules on frequently asked shopping questions in the following sections. For help with this page, contact support@touchlandsunset.shop.

Details about returns and exchanges
This returns and exchanges section covers orders and visits through this website. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. Questions about this section may be sent to support@touchlandsunset.shop.

Our approach to contact options
The following contact options guidance applies to purchases from our store. How can I contact you?
Email support@touchlandsunset.shop, call 512-517-3771, or write to 26345 SW 139th Pl, Homestead, Florida, 33032, United States. Questions about this section may be sent to support@touchlandsunset.shop.

Our approach to delivery timing
For purchases made through this website, our store applies the following guidance on delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. Questions about this section may be sent to support@touchlandsunset.shop.

How we handle shipping cost
Customers can rely on the following guidance from our store about shipping cost. Do you offer free shipping?
Yes. Standard delivery within the United States is free. Questions about this section may be sent to support@touchlandsunset.shop.

What customers should know about tracking
This tracking section covers orders and visits through this website. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout. Questions about this section may be sent to support@touchlandsunset.shop.

Store guidance on products
The following products guidance applies to purchases from our store. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. Questions about this section may be sent to support@touchlandsunset.shop.

How we handle return shipping
The following return shipping guidance applies to purchases from our store. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@touchlandsunset.shop.

Information covering refund timing
This refund timing section covers orders and visits through this website. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. Questions about this section may be sent to support@touchlandsunset.shop.

How we handle payment methods
The following payment methods guidance applies to purchases from our store. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. Questions about this section may be sent to support@touchlandsunset.shop.

Contact Information
Email: support@touchlandsunset.shop
Phone: 512-517-3771
Physical address: 26345 SW 139th Pl, Homestead, Florida, 33032, United States